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    Where do you ship from?

    Our warehouse is located in Pinellas Park, FL.


    How are A1HC products different?

    Decorative Pillows

    Our decorative throw pillows are handcrafted by skilled artisans in India. Each piece is one of a kind. You can use it to decorate your living room or add them as top of the bed accessories. Made from 100% Cotton or Linen our pillows are filled with extra weight fillers made from Down and Feather.

    View All Decorative Pillows Here:  https://a1hcshop.com/collections/all-decorative-pillows

    Rugs

    Our Rugs can be used in all indoor areas. Made from 100% renewable natural fibers our rugs give an earthy look and feel to any decor. Made of the highest grade 100% natural African sisal woven in a small tight weave that makes a long wearing and durable accent rug. Certain styles are intertwined with wool strands bringing comfort and warmth to your home with it's deep, luxurious soft pile.

    View All Rugs Here:  https://a1hcshop.com/collections/all-rugs

    Draperies

    Our draperies our Handcrafted on the finest cloth like Cotton and Linen. They are offered in several different customized styles. We can customize the treatments, lengths, Fabric and color on all drapes to meet your required style. You can use them to decorate your living room or bedroom and get them customized at a nominal charge.

    View All Draperies Here: https://a1hcshop.com/collections/all-curtains-drapes

    Floor Mats

    A1HC offers a large variety of Floormats under the “First Impression”brand. Most doormats are made from coir fiber which is a naturally biodegradable product extracted from coconut husk. Coir is a natural dirt trapper which helps remove debris,mud and sand from your shoes.

    Our designs are created by skilled artisans and painted with fade resistant dyes. Even after vigorous wiping our doormats last 3-4 times longer than usual mats.

    We also carry indoor mats for kitchen, entryways and bedrooms. These are made from Rubber or Polypropylene. They are ideal for high traffic areas. Polypropylene fibers have natural water holding capacity and commonly used in wet areas.

    View All Doormats Here: https://a1hcshop.com/collections/all-doormat


    Can your doormats be used in uncovered outdoor areas?

    100% Coir and Rubber and Coir doormats can only be used in covered outdoor areas. They cannot be exposed to rain. 100% Rubber and Polypropylene doormats can be used in uncovered outdoor areas.


    What is a flocked mat?

    Flocking is a unique treatment where nylon, rayon and polyester fibers are applied to directly to a coir mat to create attractive designs. The paint on the mat does not wear off even after rigorous wiping. The paint stays on 8-10 times longer than usual printed mats.


    What is the lead time on an order?

    If the item is in stock we have a 72 hour order window to prepare and process orders before they are shipped out. It does not always take 72 hours to prepare and process an order, but that is the maximum notice we need to provide before the product is shipped. All times after 72 hours are subject to the shipping method/distance and carrier selected.


    Do you have an order minimum?

    No we do not have any minimums for customers purchasing through our website. We have a minimum of $350 for resale customers.


    Where are your products made?

    The rugs are hand made by skilled artisans in India.
    Decorative Pillows and Draperies are made in our own factory in India.
    Pillow Inserts are made in China
    Floormats are made in India.


    What is the lead time for a Custom Drapery?

    Custom Draperies are shipped in 3-4 weeks.


    What is Sisal?

    Sisal is a natural fiber derived from the long, green leaves of the 'agave sisalana' cactus plant. Sisal grows in semi-arid regions in Africa and Brazil. Sisal fibers (which can be up to three feet long) are sustainably harvested by hand from the leaves of the cactus plant. Sisal is not the same fiber as coir or jute. Sisal is stronger and more durable than other natural fibers. In fact it is used for rope and twine. These qualities make Sisal a preferred material for carpet and rugs. Sisal’s textured look is a favorite of interior designers.


    What are the advantages of natural fibers? 

    Sisal, sisal wool and jute area rugs have excellent durability for residential and light commercial applications. The machine woven, natural fibers are anti-static and non-toxic. The plant material creates healthy indoor humidity levels and prevents the build-up of static. The natural fibers have no off-gassing fumes to irritate the eyes or throat.


    What kind of inserts do you use for Decorative Pillows?

    We use 95% Feather and 5% Down fillers with 233tc cotton cover to fill our decorative pillows. An extra size insert is used to fill the pillow covers which makes them look plush.Our fillers are extra weight providing better bounce back and resilience. The duck feathers are sterilized.The entire filler can be removed from the decorative pillow cover and machine washed.


    How do I return an item?

    If you are unhappy with your purchase for any reason we will gladly accept returns or exchanges within 90 days of purchase. Pl view our return policy https://a1hcshop.com/pages/shipping-returns for more information. To initiate a return simply email returns@a1homecollections.com or write to us through the contact us form with the order number and reason of return.


    Can I order a custom design?

    We do fill custom orders if Minimum Order Quantity are met and we are given enough time to prepare the order. Call or e-mail us with any inquiries with regard to custom orders.