Every mat that leaves our facility has passed a 20-point quality inspection. We don't ship seconds, factory rejects, or "close enough." If a defect slips through — or if our mat doesn't perform the way we promised — we take full responsibility.

"If it doesn't hold up, we don't hold back."

Our warranty covers defects in materials and workmanship under normal residential use. Here's what that means in plain terms:

Normal break-in: All natural coir mats may shed lightly during the first 1–2 weeks of use. This is normal and not a defect. Our anti-shed treatment significantly reduces this, but some initial fiber loosening is expected. If shedding continues heavily past 30 days, contact us — that's covered.

Different products carry different warranty terms based on materials and expected use conditions.

• Rubber & Coir Doormats (all sizes): 6-months full warranty + lifetime on structural defects (rubber delamination)
• 100% Rubber Doormats: 6-months full warranty + lifetime on cracking and splitting
• Monogrammed & Personalized Mats: 6-months full warranty. Flocking/monogram coverage for 3 months against peeling under normal outdoor use
• Commercial / Anti-Fatigue Mats: 6-months warranty under normal commercial use conditions

Document The Issue
Take clear photos showing the defect — close-ups of delamination, shedding, cracking, or any structural issue. The more detail, the faster we can process your claim.

Email Us
Send photos and your order number to support@a1homecollections.com. Include when you purchased the mat and a brief description of the issue. We review all claims within 48 hours.

We Resolve It
If approved, we'll offer a full replacement or refund — your choice. Replacements ship within 2–3 business days. For structural defects covered under our lifetime warranty, we may not require you to return the defective mat.

• Warranty applies to the original purchaser only and is non-transferable
• Proof of purchase (order confirmation email or receipt) is required for all claims
• Warranty covers purchases made directly from a1hc.com. For Amazon, Home Depot, and Wayfair purchases, claims should be filed through the respective retailer's warranty process first — then contact us directly if unresolved
• Replacement products carry a new warranty from the date of replacement
• A1HC reserves the right to inspect returned products to verify defect claims
• This warranty is in addition to, not a replacement for, your statutory consumer rights

Our mats are built to last — but a little care goes a long way. Follow these tips to get the most out of your A1HC doormat and stay within warranty coverage:

• Covered placement recommended: Place your mat in a covered entryway — porch, overhang, or covered patio. Direct rain and prolonged sun exposure will shorten any natural fiber's lifespan
• Shake or sweep regularly: When dirt accumulates, simply shake the mat or sweep with a stiff broom. This keeps the coir bristles effective and prevents buildup
• Hose off for deep cleaning: Use a garden hose and mild soap for deeper cleaning. Allow to dry completely before placing back. Do not power wash
• Avoid standing water: Don't leave the mat in pooled water. Coir absorbs moisture naturally, but prolonged submersion can weaken the fibers over time
• Flip occasionally: For mats with a flat rubber base, flipping periodically allows both sides to air out and prevents moisture from getting trapped underneath